The short version: buying Net City is a one-time purchase. If it isn't right for your family, write to us within 14 days and we'll refund you, no questions asked.
14-day money-back guarantee
Net City is a one-time purchase, not a subscription. If you or your kid change your mind within 14 days of buying, we'll refund the full amount. No forms, no hoops, no questions asked.
How to request a refund
Email hello@smartkidsclub.app from the address you used to buy, and include the order number from your receipt. We aim to process refunds within a few days. Refunds go back to the original payment method, which can take a few more days to show in your account depending on your bank or card.
What happens after a refund
When we refund a purchase, access to the paid zones of Net City is removed on the devices where you were signed in. Zone 1 and the two free safety activities remain free to play. If you'd like to buy again later, you're always welcome.
Gifts
If Net City was a gift and the recipient asks for a refund within 14 days of the purchase, we'll refund the original buyer. If you received a gift code you no longer want, the buyer can contact us for a refund while it is still unused.
Contact
Questions about a refund? Write to hello@smartkidsclub.app.